Here is a standard, clear Return Policy template that you can use for your website. You just need to fill in the bracketed information (like [Your Company Name]) with your specific details.
Thank you for shopping at [Your Company Name]. If you are not entirely satisfied with your purchase, we’re here to help.
You have [Number, e.g., 30] calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. [Alternatively: We offer free return shipping.]
The following items cannot be returned:
Sale/discounted items.
Digital products or downloadable software.
Personal care items or perishable goods.
If you have any questions on how to return your item to us, contact us at:
Email: [Your Support Email Address]
Phone: [Your Phone Number]
Address: [Your Physical Business Address]
Would you like to customize any specific parts of this, such as changing the number of return days or making shipping free?